Job purpose:
Support the Housekeeping Manager with some tasks and will be replacing him/her during their absence in some specific tasks. He/she will support the other Supervisors to ensure that the designated area (s) including sports courts, outlets and utilities are kept clean following KODE hygiene and quality standards. He/she will be accountable for receiving the department materials and tools from the main store and distributing them among the supervisors.
What do we expect from you:
Operations:
Ensures departmental goals are achieved
Participate in setting the department hiring plan with the Housekeeping Manager and supervisors
Coordinate the master shifts scheduling plan as well as the annual leaves plan of the department in collaboration with the supervisor to avoid overlaps or gaps
Receive, monitor and distribute the cleaning materials and tools and requesting for the needed stock from the HK Manager
Keeping the HK manager informed on the status of the housekeeping equipment to take the necessary action (s) to ensure they are functioning at all times
Coordinate with the HSE department with regards to:
The awareness sessions to the department staff and keep records of training attendants
Recording safety incidents and mitigating actions
Replace his/her peers Supervisors in case of shortage of staff to cover the gap and secure service continuity
Perform day-to-day administrative tasks such as maintaining information files and processing paperwork
People Management:
Participate in screening housekeeping applicants
Train the team on the proper use of the equipment and materials
Lead by example in owning and living KODE values and culture
Continuous improvement:
Participate with the Supervisors in recommending improvements in the service
Raise any operation stoppage problems or any other problems to the Housekeeping Manager to discuss and find solutions
What do you need to perform your role:
To perform your job successfully, you need to have the following minimum requirements:
Education and experience:
- High school diploma. Education background in Hospitality is a plus
2-4 years in supervising team
Skills and knowledge:
Very good supervisory skills
Excellent execution abilities
Basic knowledge of Microsoft office
Good communication skills
Full knowledge of all cleaning supplies and recommended chemicals
Ability to follow directions thoroughly and work with minimal supervision
Superior customer service
Collaborative by nature