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Your mission:

Inspire and develop young basketball players through dedicated coaching and support, aligned with the KODE basketball philosophy and KODE College. Foster a positive and respectful environment while building strong relationships with players, parents, and coaching staff. Utilize innovative IT tools and commit to continuous professional development.
Your goal is to cultivate a generation of disciplined, respectful, and team-oriented athletes who embody the KODE character and are prepared to succeed both on and off the court.

What do we expect from you:  

Design and plan coaching sessions for youth basketball development.
Deliver high-quality basketball coaching sessions.
Provide feedback to players on their progress.
Work within the KODE basketball philosophy and KODE College.
Develop and maintain a positive and respectful relationship with players, parents, and other coaching staff.
Utilize IT skills to enhance coaching sessions and provide feedback.
Adhere to and enforce safety and injury prevention protocols.
Participate in ongoing coaching education to continue professional development.
Work full-time hours, including weekends and varying schedules as needed.

What do you need to perform your role:

To perform your job successfully, you need to have the following minimum requirements:

Education and experience:

Some basketball coaching experience in an academy setting, especially with young age groups.
Proficient in IT skills.
Desirable additional coaching education.
Desirable sports-related degree.
Strong desire to learn and develop within the KODE basketball philosophy and KODE College.
Possess KODE character, demonstrating respect, discipline, teamwork, and a positive attitude.
Ability to work full-time hours, including weekends and varying schedules as needed.

Good Luck!

• Teach and deliver swimming lessons to individuals and groups.
• Ensure safety in and around the pool.
• Monitor member's progress and provide feedback.
• Plan and organize lessons based on students' needs.
• Communicate with students and parents about progress and concerns.
  

Job Purpose: 

Develop and manage engaging content for the club’s social media platforms to strengthen its online presence, attract members, and promote sporting events, activities, and facilities. Ensure a positive and interactive online environment by moderating community interactions and aligning content with the club’s vision. 

Key Responsibilities: 

Content Creation: 

• Create dynamic and visually appealing content (posts, reels, stories, and videos) tailored to the sporting club's identity and audience. 

• Showcase the club's activities, events, teams, and facilities through compelling graphics, photography, and video content. 

• Write engaging and on-brand captions that highlight the club’s achievements and events. 

• Develop and maintain a content calendar, ensuring timely delivery of posts that align with the club’s marketing goals. 

• Experiment with new content trends and formats to boost engagement, including user-generated content and live streaming during events. 

Social Media Moderation: 

• Monitor and manage all club social media platforms (e.g., Facebook, Instagram, Twitter, TikTok, YouTube, etc.). 

• Respond promptly to messages, comments, and inquiries, ensuring a friendly and professional tone. 

• Address member feedback, escalating issues to relevant departments when necessary. 

• Enforce community guidelines to foster a respectful and positive online environment. 

• Monitor the sentiment around the club’s brand and take proactive measures to manage its reputation. 

Event Promotion and Coverage: 

• Collaborate with the Events and Sports departments to promote matches, tournaments, and other club activities. 

• Provide live coverage of key sporting events, capturing highlights and engaging moments for social media. 

• Partner with athletes and coaches to showcase their experiences and achievements. 

Analytics and Performance Monitoring: 

• Track social media performance using analytics tools and report on key metrics (engagement, reach, growth, etc.). 

• Identify content trends and use data insights to improve strategies and maximize reach. 

• Recommend and implement new strategies to enhance audience engagement and member acquisition. 

Collaboration and Coordination: 

• Work closely with the marketing team to align social media content with broader campaigns and initiatives. 

• Coordinate with photographers, videographers, and designers to produce high-quality visuals. 

• Build relationships with sports influencers, partners, and local sports communities to expand the club’s reach. 

Qualifications and Skills: 

Education and Experience: 

• Bachelor’s degree in Marketing, Communications, Media Studies, or a related field. 

• Minimum of 2 years of experience in content creation or social media management, preferably in the sports or hospitality sector. 

Skills: 

• Proficiency in social media platforms and tools (Facebook, Instagram, TikTok, etc.). 

• Strong content creation skills, including graphic design (Adobe Creative Suite or Canva) and video editing (e.g., Premiere Pro, CapCut). 

• Knowledge of analytics tools (e.g., Meta Business Suite, Google Analytics) to monitor performance. 

• Excellent communication and copywriting skills with a creative mindset. 

• Passion for sports and understanding of sports culture is a plus. 

• Strong organizational and time management abilities to handle multiple tasks and meet deadlines. 

Job purpose: 

You will be the customers’ voice and guardian through handling a variety of inbound interactions with potential and/or active members’ inquiries, complaints and feedback and attending to their inquiries in a professional and positive manner to ensure their satisfaction, trust, engagement and advocacy.  

The objective is to achieve “One call Resolution” yet in case the issue is beyond your scope, you immediately redirect it to the concerned department or employee and ensure the case is closed within the set SLAs and report and escalate to the manager to ensure the case is closed. 

What do we expect from you:  

1. Key duties: 

• Receiving and attending to members’ inquiries and complaints mainly through all communication channels such as phone calls and/or the mobile application, emails and whatsapp  

• Using the system in place to record and track the complaints or inquiries or any feedback. 

• Use and stick to the set FAQ (Frequently asked questions) list or the set scripts to answer inquiries or solve complaints 

• Timely direct the inquiry or the complaint to the concerned department including Customer Experience team 

• Follow up with the concerned department(s) to ensure reported inquiry/complaint is closed as per the set SLAs 

• Close the ticket on the system  and ensure documenting their interactions with the customers when necessary 

• Escalate as applicable in case inquiry or complaint is not timely resolved 

• Process the regular customer pulse surveys in different forms (written or phone calls…etc ) as directed by the Manager including sending reminders to ensure highest response rate 

• Conduct sample calls to gain detailed personalized feedback and consolidating results 

1. Health and Safety: 

Strictly adhere to the Health, Safety and Environment instructions at all times. 

1. Continuous improvement: 

• Being in constant communication with the customers and having visibility on their satisfaction and frustrations, you are expected to: come up with ideas to delight customers and or to add to the business 

• Highlight areas of improvement and report them to the manager 

Administrative Duties:

• Maintain accurate records of attendance, enrollment, and student information.
• Assist with billing, invoicing, and processing payments from parents.
• Manage communication channels including emails, phone calls, and in-person inquiries from parents and staff.
• Support the nursery manager in scheduling appointments, meetings, and events.
• Ensure compliance with nursery policies and regulations.

Substitute Teaching:

• Step in as a substitute teacher when regular teachers are absent, following lesson plans and maintaining a safe and engaging learning environment.
• Supervise and interact with children during playtime, mealtime, and outdoor activities.
• Implement educational activities and lessons that align with the nursery's curriculum and goals.
• Foster a positive and nurturing atmosphere for children's growth and development.
• Collaborate with other staff members to ensure continuity in the educational program.

Child Safety and Welfare:

• Monitor children for signs of illness or injury, and provide appropriate care or assistance as needed.
• Maintain a clean and safe classroom environment, adhering to health and safety guidelines.
• Follow established procedures for emergency situations, including evacuation drills and first aid protocols.
• Communicate effectively with parents regarding their child's well-being and any incidents that may occur.